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Intelligent Automation
Predictive analytics, optimisation, enhanced capabilities
“Don’t leave any money on the table.”
Challenges
Business workflows commonly suffer from ineffective or inappropriate, non-optimal, and reactive utilisation of business resources.
Due to inconsistent and partially unpredictable performance of human operators, business processes suffer, as common human error introduces issues with the quality of service, in addition to being an unreliable production resource and potentially ineffective in comparison to algorithmic approaches to task performance.
Furthermore, there is generally a reactive management or operational mechanism in place, where problems are dealt with as they occur, potentially ignoring signals that would have indicated imminent issues or process breakdown.
Solution and benefits
When incorporating automated information processing, businesses can take advantage of cost-effective, fast, and highly consistent quality of delivery on product or service. By doing so a firm can optimize the reliability and accuracy of service. Through automated information processing, the workforce is partially relieved from repetitive work, thereby decreasing cost for the firm. In addition, such resource-optimized delivery through automated information processing is faster, more reliable, and more consistent.
In addition, when dealing proactively with impending business process breakdown by detecting the appropriate signals, delivery can be kept on target and without interruption of service. Not just detection of known signals, but also new signals can be discovered through machine learning, where detection automatically becomes a learned part of the solution. By dealing proactively with impending issues, resource allocation is optimized, by ensuring that support processes are performed under circumstances of the organisation’s choosing: When and where is convenient rather than under duress. This implies that business process maintenance is performed more cost-effectively and accomplishing higher service quality through decreased downtime and service issues.
Our Clients
Case: Liberty Global
Case: Proximus
Case: Deutsche Telekom
Case: Telenet
Case: API Restauration
Case: BNP Cardif Airbus
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Natural Interactions
Everyone could be an expert
“Introduce easy, natural and interactive pathways to find and access information.”
Challenges
Access to existing information systems is increasingly frustrating for both customers and employees. This is due to the complexity in dealing with these systems, the multitude of systems that need to be interacted with, uncertainty on where information can be retrieved, the magnitude of the amount of information that needs to be processed to find the relevant information, and unclear presentation of the outputs. In addition, these systems are not always available around the clock, and due to the varying ways in which an answer can be found and represented, there may be uncertainty about the outcome.
Solution and benefits
In essence, we unlock limitations of (working with) existing information systems by abstracting away the interactions between systems and the user, thereby broadening possibilities for query formulation and making the process more natural and interactive, also enabling fast and effective lookups through vast amounts of data and databases, and finally presenting the results in a clear and condensed manner.
By abstracting information systems from users and having them interact through a natural language interface (for example through a chatbot) query formulation is made easier, the information is more accessible, and various ways of asking the same question will lead to the expected result or process being performed. In addition, through a cognitive search mode a lot of information can be processed at the same time – which can be in a structured way such as through text, but can also be done with imagery, video, and speech or sound search, thereby structuring unstructured data.
Furthermore, responses are near-instantaneous, leading to not only 24/7 365 information system accessibility with deeper and broader access to the complete information set wherever it is at the firm, but also directly and in an enjoyable interactive way to increase user involvement. This leads to increase service quality, customer satisfaction, and customer loyalty. The more interactive way in which a customer can interact through AI-infused information systems implies an increased user involvement, and increased efficiency in doing so.
In a similar fashion, employees are unburdened from repetitive tasks, leading to lower resource requirements and thereby costs for the company on the one hand, also allowing customer-oriented personnel to focus on margin-increasing and revenue-increasing activities. Thereby we also achieve increased employee job satisfaction and reduced churn, as there is more time for interesting and creative work and complex-problem resolution to improve business process execution.
Our Clients
